From Delivering Food to Building India's Next AI Infrastructure: The Story of Suraj Biswas
6 min read
From delivering food on a motorcycle in Chakdaha to leading two AI startups and publishing research papers — the remarkable story of Suraj Biswas and his mission to build India's next layer of AI infrastructure.
Most startup stories begin with funding rounds, prestigious universities, or Silicon Valley connections. Suraj Biswas' journey began on a motorcycle delivering food across city streets.
Today, the 28-year-old entrepreneur from Chakdaha, Nadia, West Bengal, is leading two startups, has published two research papers, and is working on a vision he believes could redefine how artificial intelligence understands human beings.
A Small-Town Beginning
Growing up in Chakdaha, Suraj never fit the stereotype of a technology founder. He completed his B.Sc. in Genetics from Gurunanak Institute of Pharmaceutical Science and Technology, Kolkata. Although his academic background was rooted in biology, his curiosity gradually shifted toward solving problems through technology.
Riding for Income, Dreaming Bigger
After graduation, Suraj joined Zomato as a delivery partner. Earning around ₹1,000–1,500 per day, he spent his days delivering food while spending his remaining hours researching artificial intelligence and planning his startup.
Instead of viewing those days as a setback, he considers them a reminder that every stage of the journey contributed to where he is today.
The Question That Started Everything
In 2021, Suraj founded his first startup after becoming increasingly frustrated with the education system. He believed students were often judged by standardized methods that ignored individual differences. While AI was rapidly advancing, he noticed that most systems were designed to learn from large populations rather than truly understanding each individual.
That observation became the foundation of his entrepreneurial journey. Instead of creating another AI application, Suraj wanted to build technology capable of modelling individual human behaviour, biology, and decision-making.
Building Without a Safety Net
The early days were far from easy. There was no funding, no office, and no co-founder.
Winning trust proved to be one of the biggest challenges. Investors often struggled to take a founder seriously when they learned he came from a small town and worked as a food delivery rider. At the same time, developing foundational AI demanded years of research before producing commercially visible results, making the journey even more difficult.
A Personal Loss That Changed Everything
While working to establish his company, Suraj faced one of the most difficult moments of his life. His father, a house painter who spent decades supporting the family, passed away in January 2024 — just two days after the formalities for an ISI Kolkata grant were completed.
Although he never witnessed the full progress of his son's work, Suraj says his father's sacrifices continue to inspire every milestone he achieves.
From a Dream of Medicine to AI Research
Before entering entrepreneurship, Suraj had once hoped to become a doctor. Although life took him in another direction, he believes his current work still reflects that original ambition — understanding human biology, behaviour, and health, but through artificial intelligence rather than clinical practice.
More Than Startups
Today, Suraj serves as the Founder and CEO of Dots-in and Assessli. He is also building Indots, the non-profit initiative connected to his larger mission, with the goal of creating opportunities for future generations whose families may never get to witness the success they sacrifice so much for.
The Mission Continues
Despite the progress, Suraj believes his biggest challenge is still ahead. His focus is not simply on launching products but on helping people understand what he describes as a new layer of AI infrastructure — technology that moves beyond generalized intelligence toward understanding individuals.
He compares the challenge to explaining the internet before people knew why it mattered.
His Message to Young Entrepreneurs
According to Suraj, waiting until you feel completely prepared is one of the biggest mistakes aspiring founders make. He believes growth comes from embracing uncertainty, continuing despite fear, and refusing to let one's background define future possibilities.
His own journey — from a small town in West Bengal to building AI startups in Bengaluru — stands as proof that where you begin does not determine where you can reach.